ian kennedy

IT & Customer Support Lead

Ian Kennedy is the IT & Customer Support Lead at Region 6 Systems Integration, serving as the vital bridge between internal operations, field technicians, and clients. Ian brings a strong background in high-stakes technical support, having previously led automation and IT workflows for a national, multi-location law firm. In that role, he was responsible for ensuring flawless IT and AV operations across five offices nationwide, supporting hundreds of users without on-site IT assistance. This experience in complex, "customer-obsessed" environments allows him to streamline workflows and enhance service delivery for Region 6 with unmatched precision.

Holding certifications in Microsoft 365 administration and networking fundamentals, Ian applies a "systems-first" mindset to every challenge, from improving email security to refining how service issues are tracked and resolved. He is particularly proud of his work streamlining customer communications, ensuring clients receive detailed, transparent updates for our clients. This commitment to doing things the right way and his ability to distill complex technical problems into clear, workable solutions fuel Ian’s drive to always seek a cleaner, smarter way to improve the world around him.