Casey Leadem

Director of Support and Training

Casey brings extensive experience in technical support, sales engineering, service operations, and team leadership to Region 6 Systems Integration. Before joining Region 6, he spent eight years at Eagle Eye Networks, joining as the company’s 43rd employee and contributing to its growth into a global organization of more than 600 employees. During his tenure, Casey advanced through increasingly senior roles spanning technical support, support leadership, sales engineering, and regional sales, giving him a comprehensive understanding of the customer journey from technical discovery and solution design through implementation and ongoing support.

At Eagle Eye Networks, Casey helped grow the global support department from four employees to more than 40 professionals worldwide. Under his leadership, the team achieved a 98% global customer satisfaction rating and earned the Security Sales & Integration Gold “Stellar Service” Award. His approach centers on combining technical expertise with accountability, clear communication, and genuine customer care.

Before entering the technology industry, Casey worked in STEM-focused education programs and as an environmental educator with the City of Austin. That experience continues to influence his leadership style and ability to communicate complex technical concepts clearly, develop team members, and create an environment where questions and learning are encouraged.

Known for his direct, resourceful, and collaborative approach, Casey enjoys simplifying complex technical challenges, developing strong teams, and improving the processes behind exceptional service. At Region 6, he combines deep experience in cloud video surveillance, IP networking, technical support, and sales engineering with a commitment to building a responsive, knowledgeable, and relationship-driven support organization.